Confirm your email address
Before collection, check the exact address to which the report should be sent.
Bilbao / Bilbo
How you will receive your results
Reports are usually sent by email once they have been reviewed and validated.
Allow time for validation
Instrument time is not the same as report release. The result must pass controls and review.
Check your inbox
If it does not arrive within the stated time, check spam and promotions before contacting the centre.
Ask for help
To correct an address or report a problem, call or use WhatsApp without attaching sensitive clinical information.
Email
Results by email
Reports are usually sent by email once they have been reviewed and validated.
The email address must be the one provided or confirmed by the person. Do not forward reports to third parties without considering confidentiality, and avoid shared networks or devices.
Report
bilbo@askabide.com
WhatsApp is intended for administrative information and appointments. Do not send reports, identity documents, intimate images or urgent information.
Indicative turnaroundAvailability, sample type, preparation and turnaround time must be confirmed before attending.